If you have any additional questions or concerns, please email us at info@fitforkidsco.com.au
Do you collect students from their classroom for afternoon sessions?
For most afternoon lessons, students walk independently to the meeting location.
For designated Prep Club programs, coaches collect enrolled Prep students directly from their classrooms. Parents must provide classroom and teacher details before lessons begin. We also encourage parents to notify their child’s classroom teacher.
Do you drop students to their classrooms after morning lessons?
No. After morning sessions, students walk independently to class. Yard duty teachers are on site once our lessons conclude.
What do students need to wear?
Students wear their school uniform. Runners are recommended to ensure safety and comfort during activities.
Do students need to bring equipment?
Tennis students must bring their own racquet. We may have limited spare racquets available, but this is not guaranteed. All other sports equipment is provided.
Do I need to stay and watch lessons?
No. Morning sessions operate as drop and go from 8.00 am. For afternoon sessions, parents must be present for pick up.
What if my child does not want to continue lessons?
Term enrolments secure your child’s place for the full term.
If your child does not enjoy their first lesson, please notify us within 48 hours. After this period, refunds are not provided.
What happens if it rains?
Lessons proceed in all weather conditions. If required, sessions will be relocated to an indoor or undercover area. Students will not get wet and parents will be notified if there is any change in location.
What happens if it is very hot?
Lessons will continue as scheduled. Where available, sessions will move to an indoor space to ensure student comfort and safety.
Can my child do a trial class?
Trials are available during the first week of term to help us manage class sizes.
After the first week, a trial can still be arranged, subject to availability. To attend a trial, your child must be registered in advance. A pro rata invoice for the remainder of the term will be issued at the time of registration, which holds your child’s place in the class until after the trial.
The invoice will include the trial date. If your child chooses to continue, simply pay the invoice to secure their place. If they decide not to continue, the invoice will be cancelled and no payment is required.
All trials must be booked in prior to attendance.
What happens if a coach is sick?
If a coach is unavailable, a replacement coach will be arranged.
If a replacement cannot be secured at short notice, the lesson will run in an adjusted format with one coach to maintain lesson flow. Classes are not cancelled due to coach illness.
What if we are going away during the term?
If you notify us prior to enrolling online, we can apply a reduction for up to two missed lessons per term. Please email us and request an invoice.
Once enrolled, credits are limited and subject to availability in the final week of term.
What if my child is sick or misses a class?
Make up lessons are available for unexpected illness, provided a medical certificate is submitted within 7 days of the missed class.
Make up lessons must be booked before the end of term and are subject to availability. They are generally scheduled in the final week of term, unless a suitable place becomes available earlier.
To arrange a make up lesson, please email us to request a date.
Holiday Clinics - Important Information
Students should come dressed in comfortable sports clothing and runners.
Please bring:
• A water bottle
• A snack (snacks and lunch for longer sessions)
• A hat and sunscreen for outdoor activities
All equipment is provided. Students are welcome to bring their own racquet for tennis or badminton if they prefer, however this is not required. Please ensure all personal items are clearly labelled.
Clinics will not be cancelled due to wet weather. If a session is scheduled outdoors, it will be moved indoors where possible.
If your child has any medical conditions or specific requirements, please let us know prior to the clinic.
Office Hours & Communication
Our team responds to emails between 9:00 am and 4:00 pm, Monday to Friday.
Please note that responses may occasionally be sent after 9:30 am if our staff are attending morning sessions.
Our office is closed from 4:00 pm Friday and reopens at 9:00 am Monday. We do not respond to emails over the weekend.
During school holidays, response times may be extended, and replies can take up to 2–3 business days.
You can also call our office on 0421 172 369. Please do not send text messages to this number, as they are not monitored and will not be responded to. At times, the phone may be diverted to another staff member who will not have access to text messages, so please call or email only.
We aim to respond to all enquiries as promptly as possible during these hours.
